All contractual information will be confirmed by email to the address specified by the customer during the purchasing.

All Products are manufactured and package in an environment where nuts are processed. Therefore all products may contain traces of nuts.

All Products are offered for sale subject to availability, at busy times we may run out of stock. Sometimes with our handmade products certain ingredients may be unavailable and we are unable to make specific products. If an item is no longer available we will contact you as soon as possible.

All products leave our premises in perfect condition. You must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to you at no additional charge.
Please note, no exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

You may cancel your order before its dispatched by calling us on +44 (0)1827 768106. Please note this does not apply to orders made to your own specification that we are in the process of making.

If you wish to return or exchange your order Please call us on +44 (0)1827 768106. We can only accept complete goods in perfect condition for resale. Unfortunately we are not able to offer refunds or exchanges for any incomplete, damaged or unsealed goods, including damage to original packaging. All shipping expenses shall be your responsibility.

In accordance with the Distance Selling Regulations 2000, you may cancel your order within seven working days, starting at the time goods are received and return your order at your own expense. To cancel your order and receive a refund, you must confirm this in writing.

Please note this does not apply to contracts, orders for any goods made to your specification.

If you would like to exchange or refund please return your item to:

Cotswold Sweet Company,

Crossway House,

The Square, Stow on the Wold,

Cheltenham,

Gloucestershire,

GL541AB.

The use of any trademarks, logos or brands present on the site is strictly forbidden. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.

Website and Terms and Conditions Alterations

We reserve the right to make changes to these terms and conditions and website without prior notice.

Substitution Items

We reserve the right to substitute items in in our gift / hamper range with items of equal or greater value.

Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

Our prices include Value Added Tax which will be charged at the current rate. We make every effort to ensure all prices on our website are correct, but sometimes errors occur. If we discover an error in the price of the products you have ordered, we will contact you. You will then have the option of either proceeding with your order at the correct price or canceling your order. If for some reason we are unable to contact you, we will then treat your order in respect of the incorrectly priced item as a canceled order. Prices displayed on our website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to change prices displayed on our website at any time.

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.